Post by QPR Report on Apr 10, 2010 8:48:19 GMT
QPR Official Site
TICKET OFFICE SUPERVISOR
Posted on: Tue 06 Apr 2010
Ticket Office Supervisor
An exciting opportunity has arisen for a Ticket Office Supervisor to join our team at Queens Park Rangers Football Club.
Reporting to the Ticket Office Manager you will be responsible for assisting with match day ticket sales, season ticket sales, membership sales & e-ticketing set-up; supervision of the Ticket Office when required; knowledge of Data extraction & CRM systems would be advantageous and acting as the Club's Disability Liaison Officer.
We are looking for someone who has a personable and pleasant personality, excellent customer service skills and posses the ability to communicate effectively on a professional level to both customers and staff.
Experience/skills required:
• Ability to sell tickets on the telephone and at counter sales.
• An ability to work under high levels of pressure with heavy demands.
• There is the need for a high level of numeracy skills to help in reconciling sales and cash.
• Experience working as a Ticket Office Assistant/Supervisory role.
• Knowledge of Venuemaster is desirable.
If you are interested in this position please email your CV to jennye@qpr.co.uk or send to Jenny Elliott, Ticket Office Manager, Queens Park Rangers FC, Loftus Road Stadium, London, W12 7PJ.
Closing date - Friday 16th April 2010
To download a full job description, click here (Ticket Office Supervisor)
www.qpr.co.uk/page/Vacancies/0,,10373,00.html
Job Description
Job Title: Ticket Office Supervisor
Reporting to: Ticket Office Manager
Department: Ticketing Department
Job Summary and Objectives:
The focus of this role is to:
· Assist with match day ticket sales, season ticket sales and membership sales
· Act as Disability Liaison Officer
Key Responsibilities:
1. Liaise with away season ticket holders over purchasing tickets.
2. Balance and reconcile away games.
3. Liaise with away clubs regarding ticket allocation.
4. Order away travel for supporters and complete e-requester and purchase orders.
5. Organise and conduct the breakdown on reciprocal coaches.
6. Maintain ticket office spreadsheets to ensure always up to date.
7. Daily banking.
8. Facilitate the complaints procedure ensuring efficient response to all complaints raised.
9. Responsible for outbound sales calls to promote Club/Sponsor related products.
10. Keep the ticketing office telephone system, website, posters, call centre, newsletter, updated with correct up to date information.
11. Monitor, report & print internet sales.
12. Handle any telephone and email in enquiries that supporters may have, ensuring excellent customer service is provided at all times.
13. Attend disability information meetings and liaise with other clubs regarding disabled supporters.
14. Supervise Ticket Office Assistants when required.
15. Provide Marketing with Data Extraction Information
16. Participate in the appraisal process.
17. Process part-payments of Season Tickets.
18. Participate in outbound sales calls to promote the Club/Sponsor related products.
19. Adhere to all company regulations regarding policies, procedures, health, safety and security.
20. All other duties that may arise from time to time and fall within the scope of this position.
Person Specification
· You will need excellent customer service skills and possess the ability to communicate effectively on a professional level to both customers and staff.
· A personable and pleasant personality.
· Ability to sell tickets on the telephone and at counter sales.
· An ability to work under high levels of pressure with heavy demands.
· There is the need for a high level of numeracy to help in reconciling sales and cash.
Experience
· Experience working as a Ticket Office Assistant.
Skills
· Good communication and interpersonal skills
· Intermediate IT skills
· Knowledge of Venuemaster
· Excellent customer service skills
· Excellent telephone manner
· Ability to work under pressure
As a small and tight knit team Queens Park Rangers Football Club recognises the need for all staff to work in a multi disciplinary manner to encourage personal development and build team spirit to enable the Club to achieve its objectives.
This job description is intended as a guide to the main responsibilities and is not intended to restrict any individual in the performance of other duties as required by the Company.
TICKET OFFICE SUPERVISOR
Posted on: Tue 06 Apr 2010
Ticket Office Supervisor
An exciting opportunity has arisen for a Ticket Office Supervisor to join our team at Queens Park Rangers Football Club.
Reporting to the Ticket Office Manager you will be responsible for assisting with match day ticket sales, season ticket sales, membership sales & e-ticketing set-up; supervision of the Ticket Office when required; knowledge of Data extraction & CRM systems would be advantageous and acting as the Club's Disability Liaison Officer.
We are looking for someone who has a personable and pleasant personality, excellent customer service skills and posses the ability to communicate effectively on a professional level to both customers and staff.
Experience/skills required:
• Ability to sell tickets on the telephone and at counter sales.
• An ability to work under high levels of pressure with heavy demands.
• There is the need for a high level of numeracy skills to help in reconciling sales and cash.
• Experience working as a Ticket Office Assistant/Supervisory role.
• Knowledge of Venuemaster is desirable.
If you are interested in this position please email your CV to jennye@qpr.co.uk or send to Jenny Elliott, Ticket Office Manager, Queens Park Rangers FC, Loftus Road Stadium, London, W12 7PJ.
Closing date - Friday 16th April 2010
To download a full job description, click here (Ticket Office Supervisor)
www.qpr.co.uk/page/Vacancies/0,,10373,00.html
Job Description
Job Title: Ticket Office Supervisor
Reporting to: Ticket Office Manager
Department: Ticketing Department
Job Summary and Objectives:
The focus of this role is to:
· Assist with match day ticket sales, season ticket sales and membership sales
· Act as Disability Liaison Officer
Key Responsibilities:
1. Liaise with away season ticket holders over purchasing tickets.
2. Balance and reconcile away games.
3. Liaise with away clubs regarding ticket allocation.
4. Order away travel for supporters and complete e-requester and purchase orders.
5. Organise and conduct the breakdown on reciprocal coaches.
6. Maintain ticket office spreadsheets to ensure always up to date.
7. Daily banking.
8. Facilitate the complaints procedure ensuring efficient response to all complaints raised.
9. Responsible for outbound sales calls to promote Club/Sponsor related products.
10. Keep the ticketing office telephone system, website, posters, call centre, newsletter, updated with correct up to date information.
11. Monitor, report & print internet sales.
12. Handle any telephone and email in enquiries that supporters may have, ensuring excellent customer service is provided at all times.
13. Attend disability information meetings and liaise with other clubs regarding disabled supporters.
14. Supervise Ticket Office Assistants when required.
15. Provide Marketing with Data Extraction Information
16. Participate in the appraisal process.
17. Process part-payments of Season Tickets.
18. Participate in outbound sales calls to promote the Club/Sponsor related products.
19. Adhere to all company regulations regarding policies, procedures, health, safety and security.
20. All other duties that may arise from time to time and fall within the scope of this position.
Person Specification
· You will need excellent customer service skills and possess the ability to communicate effectively on a professional level to both customers and staff.
· A personable and pleasant personality.
· Ability to sell tickets on the telephone and at counter sales.
· An ability to work under high levels of pressure with heavy demands.
· There is the need for a high level of numeracy to help in reconciling sales and cash.
Experience
· Experience working as a Ticket Office Assistant.
Skills
· Good communication and interpersonal skills
· Intermediate IT skills
· Knowledge of Venuemaster
· Excellent customer service skills
· Excellent telephone manner
· Ability to work under pressure
As a small and tight knit team Queens Park Rangers Football Club recognises the need for all staff to work in a multi disciplinary manner to encourage personal development and build team spirit to enable the Club to achieve its objectives.
This job description is intended as a guide to the main responsibilities and is not intended to restrict any individual in the performance of other duties as required by the Company.